FAQ
FAQ
Here you will find answers to the most frequently asked questions.
If you cannot find the information you need, please contact us by e-mail [email protected] or by customer service phone +370 646 21250. We work Mon–Fri 10:00–20:00, Sat–Sun 11:00–18:00 (except public holidays).
Parcels are prepared, dispatched and delivered within 1–2 business days after confirmed payment.
Yes, you can collect the goods at all of our physical stores once you receive a notification that your order is ready for collection.
We provide shipping services via DPD, OMNIVA and SmartPosti.
Payments are checked manually on business days until 14:00. Once your payment has been received, we will inform you about it in a separate e-mail.
Yes, in the order, select that you are purchasing as a company and provide the company's details.
For all discrepancies, please contact us by e-mail [email protected]. Please provide the order number, and we will resolve all errors.
Please contact our customer service department. A consultant will provide precise information about the expected delivery date.
The electronic gift voucher is valid for 120 days from the date of its acquisition.
No, the electronic gift voucher is not refundable and cannot be exchanged for cash.
No, the validity period of the electronic gift voucher cannot be extended.
If you received a defective or damaged product, please contact our customer service department by e-mail [email protected]. In the subject of the e-mail, please indicate the order number and attach photographs or video recordings as evidence. Upon receipt of your e-mail, we will examine the situation and contact you.
If a product is missing from the order, please contact our customer service department by e-mail [email protected]. In the subject of the e-mail, please indicate the order number and write which products were missing. Upon receipt of your e-mail, we will examine the situation and contact you.
If you did not collect the parcel on time, please contact our customer service department. Your order has been returned to our warehouse, therefore the further collection of the parcel should be arranged.
Discount codes are announced on our Instagram account @mrbiceps.lt. We recommend following our social networks so that you do not miss valid discount codes.